🚧 WellRaven Web is in active development — expect improvements daily!

🧾 Terms & Conditions — WellRaven

Last updated: February 5, 2026

Welcome to WellRaven, a product of ZouthFla IT Services LLC (“ZouthFla,” “WellRaven,” “we,” “our,” or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of the WellRaven mobile application, the website, the integrated Shopify storefront, and all related services, features, content, subscriptions, and community functionality (collectively, the “Services”).

By accessing or using WellRaven, including by creating an account or purchasing a subscription, you agree to be legally bound by these Terms.
If you do not agree, you must discontinue use of the Services immediately.

1. Eligibility and Age Requirements

To use WellRaven, you must:

  • Be at least 16 years old
  • Have the legal capacity to enter into a binding agreement
  • Comply with all applicable laws and regulations

By using the Services, you represent and warrant that you meet these requirements.

If you use the Services on behalf of another person or entity, you represent that you have the legal authority to bind them to these Terms.

2. Scope of Services

WellRaven provides access to:

  • 🏃 Fitness, workout, and habit-tracking tools
  • 🥗 Nutrition and wellness planning features
  • 🤖 AI-assisted recommendations and insights
  • 📚 Educational and motivational content
  • 🌍 Explore features, including social, community, and user-generated content
  • 🛍 An integrated e-commerce storefront powered by Shopify, offering physical and/or digital products

We reserve the right to add, modify, suspend, or remove any part of the Services at any time, without liability.

3. Acceptable Use

You agree to use WellRaven only for lawful, personal, and non-commercial purposes, unless expressly authorized in writing.

You may not:

  • Reverse engineer, scrape, decompile, or tamper with the Services
  • Interfere with security, servers, or networks
  • Use bots, automation, or unauthorized scripts
  • Impersonate others or misrepresent your identity
  • Harass, abuse, exploit, or harm other users
  • Use the Services for fraud, resale, or unlawful activities

We reserve the right to investigate and take enforcement action for any violations.

4. Accounts and Security

Some features require account registration.

You are responsible for:

  • Safeguarding your login credentials
  • All activity that occurs under your account
  • Maintaining accurate and current account information

You must immediately notify support@wellraven.com if you suspect unauthorized access.

We are not responsible for losses resulting from compromised credentials.

5. Subscriptions, Digital Purchases, and Billing

Certain features require paid subscriptions or in-app purchases.

  • Payments are processed through the Apple App Store, Google Play, or other authorized platforms
  • We do not store or process payment card information
  • Subscriptions automatically renew unless canceled at least 24 hours before the end of the billing period
  • Subscription management and refunds are governed solely by the applicable app store’s policies

Additional subscription-specific terms apply and are set forth in Section 21 (Terms of Use for Subscriptions and In-App Purchases) below.

6. Shopify Storefront and Product Sales

WellRaven includes an integrated e-commerce storefront powered by Shopify (the “Store”).

Store Terms

  • Purchases are subject to product availability, pricing accuracy, and inventory limitations
  • Orders, payments, taxes, shipping, and fulfillment are processed through Shopify and its providers
  • Product images and descriptions are provided “as is” and may vary slightly from actual products

Shipping, Returns, and Refunds

  • Shipping timelines, costs, and return eligibility are disclosed during checkout
  • Returns are governed by the Store’s posted return policy and Shopify’s rules
  • We are not responsible for delays caused by carriers, customs, supply-chain issues, or force majeure events

Taxes and Duties

You are responsible for all applicable sales tax, VAT, customs duties, or import fees.

To the maximum extent permitted by law, ZouthFla IT Services LLC is not liable for losses arising from third-party services.

7. Health, Fitness, and Medical Disclaimer

WellRaven provides general wellness, fitness, and nutrition information for educational purposes only.

  • We are not medical professionals
  • Content does not constitute medical advice, diagnosis, or treatment
  • Always consult a qualified healthcare provider

You assume full responsibility for your health decisions and outcomes.

8. AI-Generated Content Disclaimer

Some features use artificial intelligence to generate suggestions, summaries, or insights.

AI-generated content:

  • May be inaccurate, incomplete, or outdated
  • Is provided “as is”
  • Must not be relied upon as medical, legal, or professional advice

You are solely responsible for how you interpret and use AI-generated outputs.

9. Explore, Community, and User Content

The Explore section may allow posting, commenting, messaging, or sharing content (“User Content”).

By submitting User Content, you:

  • Retain ownership of your content
  • Grant WellRaven a worldwide, non-exclusive, royalty-free license to host, display, process, and distribute content as necessary to operate the Services
  • Are solely responsible for your User Content

We reserve the right to moderate, remove, or restrict content at our discretion.

10. Intellectual Property

All software, branding, designs, content, and materials within WellRaven are owned by ZouthFla IT Services LLC or its licensors.

No rights are granted except as expressly stated in these Terms.

11. Third-Party Services and Integrations

WellRaven integrates with third-party services, including but not limited to:

  • Apple and Google
  • Shopify
  • Supabase and Expo
  • Payment processors and wearable APIs

We are not responsible for third-party services, outages, errors, data practices, or availability.

12. Service Availability and Data Loss

The Services are provided “as is” and “as available.”

We do not guarantee uninterrupted access, error-free operation, or data preservation.
You are responsible for backing up important information.

13. Account Enforcement, Suspension, and Termination

We reserve the right, at our sole discretion and to the maximum extent permitted by law, to:

  • Suspend or terminate accounts
  • Restrict features or content
  • Remove User Content
  • Deny access to the Services

Enforcement actions may occur with or without prior notice.

14. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid (if any) in the 12 months preceding the claim

15. Indemnification

You agree to indemnify and hold harmless ZouthFla IT Services LLC from claims arising from:

  • Your use of the Services
  • Your User Content
  • Violations of these Terms

16. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Florida.

Any disputes shall be resolved exclusively in the courts located in Miami-Dade County, Florida.

18. Changes to These Terms

We may update these Terms at any time.

Continued use of the Services after changes constitutes acceptance of the revised Terms.

19. Severability and Assignment

If any provision is found unenforceable, the remaining provisions will remain in full force and effect.

We may assign these Terms without restriction.
You may not assign your rights without our prior written consent.

20. Contact Information

ZouthFla IT Services LLC
📧 support@wellraven.com
📍 20540 SW, Miami, FL 33177, United States

21. Terms of Use for Subscriptions and In-App Purchases

This section (“Terms of Use”) governs your access to and purchase of subscription-based features within the WellRaven mobile application and forms part of these Terms & Conditions.

21.1 Subscriptions and Billing

  • 💳 Payment is charged to your Apple ID or Google Play account at purchase
  • 🔄 Subscriptions automatically renew unless canceled at least 24 hours before renewal
  • ⏱ Renewal charges occur within 24 hours prior to the end of the current period
  • 💲 Prices and plans are displayed in the App
  • ⚙️ You manage subscriptions through your app store account

21.2 Free Trials

  • Free trials convert to paid subscriptions unless canceled
  • Unused trial time is forfeited upon purchase
  • Trials may be limited per user or account

21.3 Price Changes

  • Pricing may change subject to app store rules
  • Changes take effect at renewal unless otherwise required

21.4 Cancellations and Refunds

  • Refunds are governed exclusively by Apple or Google
  • We cannot issue refunds directly

21.5 License and Permitted Use

Subscriptions grant a limited, personal, non-transferable license for personal use only.

You may not share, resell, sublicense, or circumvent access controls.

21.6 Suspension and Termination

Subscriptions may be suspended or terminated for violations, misuse, fraud, or legal requirements, without refund unless required by law.

21.7 Restoration of Purchases

Restoration is subject to app store availability and policies.

21.8 Modifications

Continued use after updates constitutes acceptance.

21.9 Governing Law

Florida law applies, except where app store rules require otherwise.